Wellness Plan - Terms of Service
This document sets out the terms of services in relation to the membership of Mount
Pleasant Veterinary Group Wellness Plan. Mount Pleasant Veterinary Group is a
business unit of Mars Veterinary Health. By completing and submitting your Wellness
Plan membership application form ("Membership Application Form") you confirm
that: (i) you are the legal owner of the pet(s) listed on your Membership Application
Form ("Your Pet");
(ii) you wish to enter into a contract for membership of Wellness Plan with Mount
Pleasant Veterinary Group ("us", "our", "we"); and (iii) you agree to these terms of
service.
Please read the terms of service carefully. If you have questions concerning them,
please raise these with us before submitting your completed Membership Application
Form. If you would like a copy of these terms of service in larger print, please ask at
our reception or visit our website.
1. Agreement
1.1 These terms of service and the Membership Application Form (together the
"Terms") will form the basis of our contract with you.
1.2 In the event of a conflict within the Terms, these terms of service will prevail.
2. Treatment
2.1 When you become a member of Wellness Plan, Your Pet is entitled to receive
treatment and other benefits set out in the Membership Application Form.
2.2 Wellness Plan is a preventative healthcare program for Your Pet.
2.3 WELLNESS PLAN IS NOT AN INSURANCE POLICY. IT DOES NOT
COVER ALL THE TREATMENT THAT YOUR PET MIGHT REQUIRE.
2.4 As a member of Wellness Plan you are entitled to receive preventive
healthcare as specified in the Membership Application Form. Full details of
the cost of membership and the services and other benefits you receive by
joining Wellness Plan are available in the Terms and on our website at
www.mountpleasant.com.sg.
2.5 It is your responsibility to utilize the benefits applicable to your Wellness Plan
membership. You shall not be entitled to any refund in respect of benefits on
the Wellness Plan that you do not use.
2.6 The benefits of your Wellness Plan can only be redeemed at the specific
Mount Pleasant branch where the plan was purchased.
2.7 You shall be provided with a number of products and services as stipulated
within the Terms. The products and services offered in the Terms shall be
provided over a period of a maximum of 2 visits in each 12 consecutive month
period, as appropriate. You agree that should the total number of products
and services provided to you in accordance with the Terms not be provided
during the maximum number of visits stipulated above, you will lose the right
to use these products and services.
2.8 Flea and worm products or services may be collected in accordance with the
recommended pack size. The flea and worm products or services may only
be given in a recommended pack supply for Your Pet and although we may
send you a reminder to collect the recommended pack size it is your
responsibility to collect them. We shall not be responsible for any loss caused
by your failure to collect them. Any recommended pack sizes may be
reviewed and amended from time to time by us in our reasonable discretion,
but we shall provide written confirmation to you.
2.9 Vaccination reminders will be sent to the client every 12 months. It is the
client's responsibility to ensure the practice has correct contact details. It is
the responsibility of the client to ensure that all vaccinations are done at the
correct time. In the event of late vaccination, resulting in the full vaccination
course having to be restarted, an additional fee will be charged.
2.10 Two Veterinary Consultations applies to two standard / First-opinion vet
consultations per year and is for routine veterinary consultations during
normal working hours and cannot be used for Referral or Emergency Service
consultations. The practice reserves the right for all consultations to be
booked with veterinarian of their choosing. ‘Two Veterinary Consultations’
must be used within the current 12-month period and are non-refundable.
2.11 Should Your Pet have routine care or treatment provided by another
practitioner independently of us, Your Pet will not be covered by these Terms
of the Wellness Plan. We will not be liable for any routine care or treatment
provided to Your Pet by another practitioner independently of us.
2.12 Your Pet can still receive treatment by us outside the scope of Wellness Plan.
Any additional healthcare, services or treatments which are not included